# đ Terms and Conditions of Use
# 1. Acceptance of Terms
Access to and/or use of the Envone SRL platform (hereinafter, the âPlatformâ) implies full and unconditional acceptance of these Terms and Conditions (hereinafter, the âTermsâ).
If the User does not agree with any of the provisions herein, they must refrain from using the Platform and/or immediately request the termination of their account.
The use of the Platform constitutes a legally binding contract between the User and Envone SRL.
# 2. Purpose of the Service
- The Platform provides digital tools for the management, communication, and administration of services as publicly offered and/or informed to the User.
- Envone SRL may modify, update, limit, interrupt, or suspend functionalities, features, or access to the Platform at any time, without prior notice and without granting the User any right to claim or compensation.
# 3. Registration and User Accounts
- The User must provide accurate, complete, current, and verifiable information when registering.
- The User is responsible for the confidentiality, safeguarding, and use of their login credentials.
- Envone SRL shall not be liable for unauthorized access, fraud, or damages caused by negligence, carelessness, credential sharing, or breaches attributable to the User.
- Envone SRL reserves the right to reject, suspend, or cancel any account in case of inconsistencies, non-compliance, or suspected fraud.
# 4. Permitted Use
The User agrees to use the Platform in accordance with applicable law and these Terms.
The following is strictly prohibited:
- Using the Platform for illegal, fraudulent, or unlawful purposes.
- Distributing malware, viruses, spam, or any harmful code.
- Attempting to access, breach, alter, or interfere with the systems, databases, or security of Envone SRL or third parties.
- Reproducing, sublicensing, reselling, renting, or commercially exploiting the Platform without the express prior written authorization of Envone SRL.
Violation of these obligations entitles Envone SRL to suspend or cancel the Userâs account without any right to claim.
# 5. Payments and Billing (if applicable)
- Plans, prices, and payment terms will be available on the official Envone SRL website.
- Unless otherwise required by law, all payments made are non-refundable.
- Envone SRL may update prices and conditions, providing reasonable prior notice to the User through the Platform or by email.
- Failure to pay on time entitles Envone SRL to suspend or cancel the Userâs access until the situation is regularized.
# 6. Refund Policy
- Digital services and subscriptions: Once the account is activated and access to the Platform is provided, no refunds will be issued, unless required by applicable law.
- Recurring payments: The User may cancel the subscription at any time. The cancellation will be effective at the end of the already paid period, with no right to a partial refund.
- Billing errors: In case of wrongful or duplicate charges, the User must notify Envone SRL within 10 (ten) calendar days from the charge date. Envone SRL will conduct the corresponding verification and, if applicable, issue a refund within up to 15 (fifteen) business days.
- Applicable legislation: In jurisdictions where consumer law provides for a mandatory withdrawal period, refunds will be limited strictly to what is legally required. In no case will they be extended beyond that scope.
- Exceptions: Envone SRL reserves the right to assess exceptional cases and authorize refunds at its sole discretion.
# 7. Service Policy (SLA)
- Availability: Envone SRL will strive to maintain a minimum monthly availability of 99.5% of the Platform, except for interruptions caused by scheduled maintenance, force majeure, or causes beyond the companyâs reasonable control.
- Availability measurement: Availability will be calculated monthly based on Envone SRLâs internal monitoring records, excluding periods of scheduled maintenance (with prior notice), force majeure events, and causes attributable to the User.
- Scheduled maintenance: Envone SRL may carry out updates or improvements that involve temporary service interruptions. Such interruptions will be notified at least 24 hours in advance through the Platform or by email.
- Support: Users may access technical support through official contact channels (email or ticketing system). The initial response time will be up to 24 business hours from receipt of the request. This commitment constitutes the general standard, unless otherwise agreed in a specific contract.
- Exclusions: This Service Policy shall not apply to interruptions, errors, or unavailability arising from:
- Third-party services integrated with the Platform.
- The Userâs internet connections, private networks, or equipment.
- Force majeure events as provided in these Terms.
- Compensation for non-compliance: If the Platformâs monthly availability falls below 99.5% due to causes attributable to Envone SRL, the User may request a credit equivalent to 5% of the monthly fee paid for each 0.5% of unachieved availability, with a maximum cap of 25% of the monthly fee. Such credit will be applied exclusively as a discount on future invoices and will not entitle the User to cash refunds. The User must submit any SLA-related claims within 10 (ten) calendar days following the end of the corresponding month.
- Scope: This Service Policy constitutes a general quality standard for all Users, unless a specific Service Level Agreement (SLA) is agreed in writing with certain clients, which may include different conditions and compensations.
# 8. Support and Maintenance
- Envone SRL may carry out improvements, updates, or maintenance that involve temporary service interruptions.
- What is established in the Service Policy (SLA) shall apply as the standard, unless different conditions are agreed in a specific contract.
# 9. Commercial and Promotional Communications
The User agrees to receive notifications and communications related to the Platform (including newsletters, promotions, and updates).
The User may request at any time to unsubscribe from such communications.
# 10. Notices and Communications
All notices or communications related to these Terms shall be deemed valid when published by Envone on the official website or sent to the email address registered by the User in their account. The User expressly agrees that this method constitutes sufficient notice and waives any claim for lack of receipt.
# 11. Integrations and Third-Party Services
The Envone SRL platform may allow the connection, integration, or joint use with applications, services, or tools provided by third parties.
Access to and use of such third-party services shall be the sole responsibility of the User and subject to the terms and conditions established by those third parties.
Envone SRL does not guarantee nor is responsible for the availability, operation, security, accuracy, or results derived from the use of third-party integrations or services.
The User expressly acknowledges that such integrations do not constitute an essential part of the Platform.
Furthermore, any failure, security incident, data loss, or damage caused by the use of such integrations shall be the sole responsibility of the third party or the User.
# 12. Intellectual Property
- All software, code, interfaces, logos, trademarks, designs, texts, databases, and other content associated with the Platform are the exclusive property of Envone SRL or its licensors.
- The User does not acquire any intellectual or industrial property rights through the use of the Platform.
- The copying, modification, reverse engineering, decompilation, distribution, assignment, or public communication of the content without prior written authorization from Envone SRL is prohibited.
- Any violation may give rise to the corresponding civil and/or criminal actions.
# 13. Personal Data Protection
- Envone SRL will process the Userâs personal data in accordance with applicable personal data protection regulations and its Privacy Policy.
- The User expressly consents to Envone SRL processing, storing, and using their data within the scope of service provision.
# 14. Confidentiality
The User undertakes to maintain strict confidentiality regarding all confidential or non-public information accessed through the use of the Platform, including but not limited to technical, commercial, financial, business strategies, customer data, and any other material identified as confidential by Envone SRL (âConfidential Informationâ).
The User may not disclose, reproduce, or use the Confidential Information for purposes other than those provided in these Terms, unless expressly authorized in writing by Envone SRL, or in case of legal or judicial requirements duly notified.
The confidentiality obligation shall remain in force during the contractual relationship and for an additional period of two (2) years following its termination, regardless of the cause.
# 15. Disclaimer of Warranties
The Platform is provided âas isâ and âas available,â without warranties of any kind, express or implied, including but not limited to:
- Warranties of merchantability.
- Fitness for a particular purpose.
- Uninterrupted, error-free, or secure operation.
Envone SRL does not warrant that the service will meet the Userâs specific expectations or that results will be free of failures.
# 16. Limitation of Liability
The User acknowledges and agrees that the use of the Platform is at their sole risk.
Envone SRL shall not be liable for:
- Indirect, incidental, special, punitive, or consequential damages.
- Technical failures, interruptions, errors, or unavailability of the Platform.
- Loss of information caused by misuse, negligence of the User, or external factors.
- Content, actions, or omissions of third parties directly or indirectly related to the Platform.
Envone SRL shall not be liable for loss, alteration, or disclosure of data except in cases of willful misconduct or proven gross negligence. The User is solely responsible for maintaining backups of their information.
In no event shall Envone SRLâs total liability to the User exceed the amount actually paid by the User in the last three (3) months prior to the event giving rise to the claim.
# 17. Indemnity
The User agrees to indemnify and hold harmless Envone SRL, its officers, employees, and partners from any claim, damage, penalty, or expense (including legal fees) arising from:
- The misuse of the Platform.
- Violation of these Terms and Conditions.
- Breach of applicable legal obligations.
- Any third-party claim related to the Userâs activity on the Platform.
# 18. Force Majeure
Envone SRL shall not be liable for failure or delay in fulfilling its obligations when due to force majeure or unforeseen events, including but not limited to:
- Widespread power or telecommunications outages.
- Cyberattacks or IT security incidents.
- Labor disputes, strikes, blockades.
- Wars, riots, government decisions, pandemics, or natural disasters.
During such events, Envone SRLâs obligations will be suspended until the cause preventing compliance ceases.
# 19. Suspension and Termination
- Envone SRL may suspend or cancel the Userâs account, without prior notice, in case of breach of these Terms, suspected fraud, or any unlawful activity.
- The User may request the voluntary termination of their account at any time, without entitlement to a refund.
# 20. Amendments to the Terms
- Envone SRL reserves the right to modify these Terms at any time.
- Changes shall take effect from their publication on the official website or notification to the User.
- In the case of substantial modifications affecting key User rights or obligations, Envone SRL will provide at least 15 (fifteen) calendar daysâ prior notice. If the User disagrees, they may terminate their account without penalty before the effective date.
# 21. Assignment
Envone may assign, transfer, or delegate, in whole or in part, the rights and obligations arising from these Terms to any third party, affiliate, subsidiary, or parent company, without prior notice to the User. The User may not assign or transfer their rights or obligations without prior written authorization from Envone.
# 22. Jurisdiction and Governing Law
- These Terms shall be governed by and construed in accordance with the laws of the Autonomous City of Buenos Aires, Argentina.
- Any dispute arising from the use of the Platform shall be submitted to the ordinary competent courts seated in the Autonomous City of Buenos Aires.
- If the User resides outside the Republic of Argentina, the jurisdiction provisions shall apply to the extent legally enforceable.
# 23. Updates to the Terms
Envone SRL reserves the right to modify, update, or supplement these Terms and Conditions at any time. Changes shall take effect upon publication on the website, unless otherwise specified.
The User acknowledges and agrees that it is their responsibility to periodically review these Terms to be aware of the current version. Continued use of the services after publication of changes constitutes acceptance of them.
# 24. General and Final Provisions
If any provision of these Terms is found to be invalid, illegal, or unenforceable, this shall not affect the validity or enforceability of the remaining provisions, which shall remain fully in force. In such case, the invalid provision shall be limited or replaced by a valid and enforceable one that most closely reflects the original intent of the parties.
Failure or delay in exercising any right or action provided for in these Terms shall not constitute a waiver thereof, nor prevent its subsequent exercise.
These Terms constitute the entire agreement between Envone SRL and the User, and supersede any prior negotiation, communication, understanding, or agreement, whether oral or written, related to the same subject matter.
Furthermore, the provisions regarding Intellectual Property, Limitation of Liability, Indemnity, Confidentiality, Jurisdiction, and any others that by their nature should survive, shall remain in force after the termination of this contract.